Responsible Gambling

At KFC Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for all our players in Australia. We believe that gambling should always remain a fun and entertaining activity. If it stops being fun, it's time to take action.

We fully comply with the requirements set out by the Australian Communications and Media Authority (ACMA) and adhere to the National Consumer Protection Framework (NCPF) for online wagering, which came into full effect and continues to be enforced as of June 2026.

Gambling Responsibly

Responsible gambling means staying in control of how much time and money you spend on gambling. Here are some tips to help you gamble responsibly:

Set a budget before you start and stick to it
Only gamble with money you can afford to lose
Never chase your losses
Take regular breaks during your gaming sessions
Do not gamble when you are stressed, upset, or under the influence of alcohol or drugs
Balance gambling with other leisure activities
Keep track of the time and money you spend gambling

Recognising Problem Gambling

Problem gambling can affect anyone. It's important to recognise the warning signs early. You may have a gambling problem if you:

Spend more money or time gambling than you intended
Feel anxious, irritable, or restless when not gambling
Borrow money or sell possessions to fund gambling
Lie to family or friends about your gambling habits
Neglect work, study, or family responsibilities due to gambling
Use gambling as a way to escape problems or negative feelings
Continue gambling despite repeated losses

If any of these signs apply to you or someone you know, we strongly encourage you to seek help immediately.

Our Responsible Gambling Tools

KFC Casino provides a range of tools to help you manage your gambling activity. You can access these tools at any time through your account settings or by contacting our support team.

Deposit Limits

You can set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a 7-day cooling-off period in accordance with Australian regulations.

Loss Limits

Set a maximum amount you are willing to lose over a defined period. This helps you stay within your budget and avoid chasing losses.

Session Time Limits

You can set a limit on how long you play in a single session. Once your session time is reached, you will be notified and logged out automatically.

Reality Checks

Enable regular pop-up reminders that show you how long you have been playing and how much you have spent during your current session.

Cool-Off Period

If you feel you need a short break from gambling, you can activate a cool-off period of 24 hours, 48 hours, 72 hours, or up to 30 days. During this time, you will not be able to access your account for gambling purposes.

Self-Exclusion

If you feel that you need a longer break, you can self-exclude from KFC Casino for a minimum period of 6 months or permanently. During self-exclusion, your account will be suspended and you will not receive any promotional materials from us.

To activate self-exclusion, please contact our support team at [email protected] or via live chat available 24/7.

National Self-Exclusion Register — BetStop

Australia operates a National Self-Exclusion Register called BetStop, which allows you to self-exclude from all licensed Australian online wagering services simultaneously. Registration is free and can be done for periods ranging from 3 months to a lifetime.

To register with BetStop, visit: www.betstop.gov.au or call 1800 238 786 (free call, available 24/7).

KFC Casino is fully integrated with the BetStop register as required by Australian law. If you are registered with BetStop, you will not be able to create or use an account with us.

Protecting Minors

KFC Casino strictly prohibits gambling by persons under the age of 18. It is illegal for minors to gamble in Australia. We take the following measures to prevent underage gambling:

All players must verify their age and identity before making deposits or withdrawals
We conduct regular age verification checks in accordance with ACMA requirements
Accounts found to belong to minors are immediately closed and funds returned

If you share a device with minors, we recommend using parental control software to restrict access to gambling websites. The following tools may help:

Support Organisations in Australia

If you or someone you know needs help with problem gambling, free and confidential support is available 24 hours a day, 7 days a week through the following organisations:

Gambling Help Online

Website: www.gamblinghelponline.org.au
Phone: 1800 858 858 (free call, 24/7)
Live chat and online counselling available on the website.

Lifeline Australia

Website: www.lifeline.org.au
Phone: 13 11 14 (24/7 crisis support)

Beyond Blue

Website: www.beyondblue.org.au
Phone: 1300 22 4636 (24/7)

MensLine Australia

Website: www.mensline.org.au
Phone: 1300 78 99 78 (24/7)

Financial Counselling Australia

Website: www.financialcounsellingaustralia.org.au
Phone: 1800 007 007 (free call, Monday to Friday 9:30am – 4:30pm AEST)

Blocking Gambling Websites

If you want to block access to gambling websites on your devices, the following software tools can help:

GamBlock — blocks gambling websites across all browsers
BetFilter — comprehensive gambling blocking software
Gamban — blocks thousands of gambling sites and apps

Contact Us

If you have any questions about our responsible gambling policies or need assistance activating any of our responsible gambling tools, please do not hesitate to contact our dedicated support team:

Email: [email protected]
Live Chat: Available 24/7 via the chat icon on our website
Phone: 1800 KFC 888 (1800 532 888), available Monday to Friday, 8:00am – 10:00pm AEST

KFC Casino is committed to working with our players to ensure gambling remains a safe and enjoyable experience. Your wellbeing is our priority.

Last updated: June 2026